Mossfit Cervical Slow Rebound Memory Foam Pillow.

Frequently Asked Questions (FAQ)

1. Q: What is a cervical memory foam pillow? A: A cervical memory foam pillow is specially designed to support the natural curve of your neck, providing targeted support to relieve neck and shoulder pain. It's contoured to fit the shape of your head, neck, and shoulders, promoting proper spinal alignment during sleep.

2.  

   Q: How does a cervical pillow help with neck pain?  A: The contoured shape helps keep your spine in a neutral position, reducing pressure points that can lead to stiffness and pain. It evenly distributes the weight of your head, providing relief and improving sleep quality.

3.  

   Q: Why use memory foam for a cervical pillow?  A: Memory foam responds to your body heat, molding perfectly to your head and neck while providing consistent support where you need it most. Its viscoelastic properties ensure even weight distribution, reducing pressure points and giving you a floating sensation.

4.  

   Q: How do I choose the right cervical memory foam pillow?  A: Consider the pillow's density, which impacts support and cost. Higher density means better support and durability. Look for a density of at least 80D, with 120D being top-tier for slow-rebound properties. Choose a pillow that fills the space between your ear and shoulder, providing support without sinking too much.

5.  

   Q: Can I use a cervical pillow if I change positions during the night?  A: Yes, cervical pillows are designed to adapt to different sleeping positions, offering tailored support throughout the night. Whether you sleep on your back or side, the pillow adjusts to your position, ensuring proper alignment.

6.  

   Q: What are the benefits of using a cervical pillow beyond neck pain relief?  A: Cervical pillows promote proper spinal alignment, which can lead to improved comfort and potentially better sleep quality. They help minimize tossing and turning, allowing for deeper, uninterrupted sleep.

7.  

   Q: How do I properly use a cervical pillow? A: For back sleepers, place the flatter side under your head and the raised side under your neck. For side sleepers, the pillow should fill the space between your neck and the mattress, keeping your head aligned with your spine.

8.  

   Q: What is the lifespan of a cervical memory foam pillow? A: Memory foam pillows generally have a longer lifespan compared to traditional pillows. With proper care, they can last several years, maintaining their shape and support.

9.  

   Q: Are cervical pillows hypoallergenic? A: Yes, memory foam is naturally hypoallergenic and resistant to dust mites, mold, and mildew, making it a good choice for allergy sufferers.

If you have any further questions or need additional information, please feel free to contact our customer service team at sales@esteemedtr.com. We are here to assist you with any inquiries you may have.

Thank you for choosing Esteemed UAE as your preferred online store. We strive to provide you with a seamless shopping experience, including timely shipping and delivery of your orders. This Shipping Policy outlines the details regarding our shipping processes and timelines.

1. Order Processing

Once you place an order on our Online Store, we will process it within 1-2 business days, excluding weekends and holidays. During peak seasons or promotional periods, processing times may be slightly longer, but we will make every effort to expedite the process.

2. Shipping Methods:

a. Currently , We offer COD shipping methods to accommodate your preferences. The available options will be presented to you during the checkout process, and you can select the one that suits your needs.

b. The estimated shipping timeframes vary depending on your location and the shipping method chosen. Generally, domestic orders within UAE are delivered within 3-5 business days after the order has been processed. 

3. Shipping Costs

a. The shipping cost for your order will be calculated and displayed during the checkout process. The amount will depend on factors such as the shipping method, order weight, destination, and any applicable promotions or discounts.

b. we don't charge any hidden charges when it comes to free shipping.

4. Order Tracking

a. Once your order is shipped, we will provide you with a tracking number and the relevant carrier's website details. You can use this information to track the progress of your shipment and obtain real-time updates on its whereabouts.

5. Shipping Restrictions

a. We strive to provide shipping services to as many locations as possible. However, there may be certain destinations or products that we are unable to ship to due to legal or logistical constraints. If your location or desired product is affected by such restrictions, we will notify you promptly and provide alternative solutions if available.

6. Lost or Damaged Shipments

a. In the unfortunate event that your order is lost or arrives damaged, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution, which may include a replacement or refund.

7. Contact Us

If you have any questions or concerns regarding our Shipping Policy or the delivery of your order, please don't hesitate to contact our customer service team at sales@esteemedtr.com . We are here to assist you.

By placing an order through Esteemed UAE 's Online Store, you acknowledge and accept the terms of our Shipping Policy.

Return Policy

Thank you for shopping at Esteemed UAE's Online Store. We want you to be completely satisfied with your purchase. This Return Policy explains our guidelines and procedures for returns and exchanges.

• Eligibility for Returns

1. We accept returns for products that meet the following conditions:

• The product is unused, unwashed, and in its original condition.

• Return Process

1. To initiate a return, please follow these steps:

• Contact our customer service team at sales@esteemdtr.com within 10 days of purchase to request a return.
• Provide the order number, product details, and reason for the return.
• Our customer service team will guide you through the return process and provide you with a return authorization if your request is eligible.
• Pack the product securely in its original packaging, including all accessories, tags, and labels.
• Include the return authorization and a copy of the original proof of purchase in the package.
• Ship the package to the address provided by our customer service team.

1. We recommend using a trackable shipping method to ensure the safe return of the product. The shipping costs for the return will be your responsibility unless the return is due to our error or a defective product.

• Refunds

1. Once we receive the returned product and verify its eligibility, we will process the refund within 3 business days. The refund will be issued using the original payment method used for the purchase, unless otherwise agreed upon.
2. The refund will include the purchase price of the returned product, excluding any shipping charges or additional fees incurred during the initial purchase. 

• Exchanges

1. We currently do not offer direct exchanges. If you wish to exchange a product for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

• Defective or Damaged Products

1. If you receive a defective or damaged product, please contact our customer service team at sales@esteemtr.com  immediately. We may request photographic evidence of the issue to assess the situation. Upon verification, we will provide instructions for returning the product and offer a replacement or refund, including any applicable shipping costs.

• Contact Us

If you have any questions or need assistance with your return, please contact our customer service team at sales@esteemedtr.com

By making a purchase from Esteemed UAE's Online Store, you acknowledge that you have read, understood, and agree to abide by this Return Policy.

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